Episode 14: My Vehicle University - Part 2 - Special Guest: James Frese
In today’s show, we interview special guest James Frese. James is a service HVAC technician with One Hour Heating and Air Conditioning in Lancaster, PA. Graduating from a local trade college in HVAC, James started with One Hour riding shotgun…
Episode 13: My Vehicle University - Part 1
In today’s show, we discuss the topic of my vehicle university. There are many differences in the home services industry between plumbing, electrical and HVAC. However, one thing that they all have in common is road time…
Episode 12: The Transfer of Enthusiasm - Part 2 - Special Guest: James Mellinger
In today’s show, we interview special guest James Mellinger. James is a service electrician and safety advisor for Mister Sparky Electric in Lancaster, PA…
Episode 11: The Transfer of Enthusiasm - Part 1
In today’s show, we discuss the topic of transferring your enthusiasm. Selling is a baggage word that brings up all kinds of feelings in people; most of them negative…
Episode 10: The Efficient Service Day - Part 2 - Special Guest: Brad Hauck
In today’s show, we interview special guest Brad Hauck. Brad serves as the service coordinator and dispatcher for One Hour Heating and Air Conditioning, Benjamin Franklin Plumbing, and Mister Sparky Electric; all located in Lancaster, PA.
Episode 9: The Efficient Service Day - Part 1
In today's show, we discuss the topic of an efficient service day. Efficiency is something that everyone is concerned about and interested in gaining.
Episode 8: Pain is Your Ally - Part 2 - Special Guest: Caleb Harnish
In today’s show, we interview special guest Caleb Harnish on the topic of pain in the customer experience.
Episode 7: Pain is Your Ally - Part 1
In today's show, we discuss the topic of pain and how it is your ally. Most people will take great effort to avoid pain. However, as every homeowner knows, pain comes built into every house.
Episode 6: Looking for Opportunities - Part 2 - Special Guest: Ryan Veilleux
In today’s show, we interview special guest Ryan Veilleux on the topic of looking for opportunities.
Episode 5: Looking for Opportunities - Part 1
In today’s show, we discuss opportunities. Looking for opportunities starts inside first. Ask the question, "Am I even open to opportunity?"
Episode 4: Motivating and Staying Motivated - Part 2 - Special Guest: Brennan Machemer
In today’s show, we interview special guest Brennan Machemer on the topic of motivation.
Episode 3: Motivating and Staying Motivated - Part 1
Motivation is one of those buzzwords that can really draw up a number of feelings on the topic.
Episode 2: Bonding and Rapport - Part 2 - Special Guest: Aaron Buckwalter
In today's show, we interview special guest Aaron Buckwalter on the topic of bonding and rapport.
Episode 1: Bonding and Rapport - Part 1
In today's show, we discuss the topic of bonding and rapport. Bonding and rapport is the technical term for the warm up conversation you have with a customer.
Episode 0: Introduction
On the pilot show, hosts Brian and Nate introduce the purpose and concept of the podcast.