Brigham Dickinson - Delivering Unforgettable First Impressions That Convert Calls Into Sales!
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Brigham Dickinson is the President of Power Selling Pros and founder of the Power Certification Program. Since 2009, Brigham has focused on helping call handlers convert calls into bookings and create outstanding customer experiences. The Power Certification Program partners with contractors across the U.S., Canada, and Australia, certifying CSRs to deliver world-class service while achieving an 85% booking rate.
In this episode, we talked about CSR call performance, selling service agreements, technician soft skills...
Show notes
Nate and Brian discuss the quote of the week. [1:43]
Highlighting the review of the week. [14:13]
Introducing Brigham Dickinson. [16:44]
Key strategies to effective CSR performance. [19:25]
CSR training essentials. [25:57]
Financial impact of high call conversion. [31:31]
Handling pricing and scheduling objections. [36:43]
Enhancing call outcomes. [41:23]
Selling service agreements. [45:55]
Technician involvement in sales. [55:54]
Overcoming technician sales resistance. [1:02:56]
Membership presentation for electricians. [1:04:10]
Consistency across departments. [1:19:09]
Integrating the membership into the presentation. [1:22:34]
How to get more information about Brigham. [1:34:39]
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