Kent Boll - The Sales Process That Took a Trade Business to $20M!
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Kent Boll is a seasoned business and sales coach with over 20 years of experience specializing in electrical, HVAC and plumbing. He built and scaled a home services company to $20 million in revenue from the ground up and now is a platform partner helping to produce $500 million in total platform revenue, demonstrating his expertise in business growth and operational excellence.
In this episode, we talked about call-by-call management, technician accountability, out-of-field transitioning...
Show notes
Nate and Brian discuss the quote of the week. [3:19]
Highlighting the review of the week. [12:50]
Introducing Kent Boll. [19:48]
Kent talks about his beginnings in the trades. [25:14]
How to effectively evolve a business. [29:53]
Call-by-call management introduction. [31:55]
Struggles within the HVAC industry. [33:31]
Steps involved in call-by-call workflows. [37:08]
Technician accountability and diagnostics. [40:10]
Coaching and role of the call-by-call manager. [45:41]
How to improve technician sales skills. [49:20]
Perceived micromanagement vs supportive tools. [51:43]
The ideal business size for implementation. [55:17]
Optimal pay structures and role descriptions for managers. [59:34]
Hiring the right call-by-call managers. [1:06:43]
How to get more information about Kent. [1:09:57]
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