Episode 138: Magic Moments Make Sales - Special Guest: Danny Zatarain of Service MVP

Are you ready to learn how to take control of the way you communicate and create genuine connections with your customers? In this episode of Waste No Day Podcast, Danny Zatarain shares his life story and the principles he learned from "Uncle Joe" about pure motive service. Danny emphasizes the importance of positive communication, controlling our responses to events, and shifting from being controlled by our egos to controlling our success. He also discusses the challenges technicians face in connecting emotionally with customers and handling objections, with a role-playing exercise to demonstrate how to redirect conversations toward the value of higher-end options. If you're in the home services industry, catch this episode full of practical tips on serving people with pure motive service and achieving revenue growth.

Here's a breakdown of what to expect in this episode:

·         Importance of communication in sales, especially in home services industry

·         Principles of "pure motive service" and creating a genuine connection with customers

·         Importance of controlling one's response to events and shifting from being controlled by ego to controlling the outcome

·         Importance of positive communication and avoiding negativity in personal and professional life

·         Challenges faced by technicians in connecting emotionally with customers and presenting solutions, with a focus on handling objections and providing excellent customer service

·         And so much more!

About Danny Zatarain:

Danny, or Daniel Zatarain, is the Director of Training & Development at Service MVP. His professional background and expertise lie in developing individuals and creating successful teams. He believes that having a mission and vision are important for success, but serving people is the key to making a difference. Danny is passionate about implementing new ideas for growth and development and fostering a culture of continuous learning within organizations.

Connect with Danny Zatarain on…

LinkedIn: https://www.linkedin.com/in/danielzatarain/

Connect with Waste No Day!

Website: https://www.wastenoday.com

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Podcast: https://podcasts.apple.com/us/podcast/waste-no-day-a-plumbing-hvac-and/id1543265737

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