Episode 137: The Grit It Takes to Grow 2 - Special Guest: Ken Goodrich of Goettl Air Conditioning
Welcome to the Waste No Day Podcast! On this episode, we're diving into the world of leadership with Ken Goodrich, an HVAC industry expert who has lost 100 pounds due to his daily walking routine and change in diet. Ken shares insights on his inspiring Facebook group called "The First Step of Ken Goodrich," where hundreds of members encourage each other to stay active and share best practices. Ken also talks about the impact of handwritten customer letters on his team's motivation and how he wishes this practice were still prevalent in today's world. He shares valuable strategies for growing a business in the service industry, emphasizing the importance of building a solid team and prioritizing the sale of club memberships to generate revenue. Join us as we learn from Ken's experiences and discover the key to winning the race in business.
Here's a breakdown of what to expect in this episode:
Ken Goodrich's daily walking routine with "The First Step of Ken Goodrich" Facebook group
Importance of handwritten customer letters on team motivation and building a strong team of technicians
Strategies for growing a business in the service industry, including prioritizing club memberships and building a system
Importance of constantly educating oneself and staying ahead of the competition, and joining best practice groups to learn from others
Being a successful businessperson is about more than just being a good tradesman and the importance of operating within a business system to succeed.
And so much more!
About Ken Goodrich:
Ken Goodrich is the CEO of Goettl Air Conditioning and The Sunny Plumber, both based in Las Vegas. He grew up in Las Vegas and used to accompany his father on calls for his air-conditioning business. Goodrich acquired Goettl AC in 2013, established in Phoenix in 1939 by brothers Gust and Sam Goettl. After receiving the company, he expanded it to Las Vegas in 2016. He also started The Sunny Plumber in Phoenix and Tucson, later expanding to Las Vegas and Corona, California. Goodrich has recently acquired two additional air-conditioning businesses in Las Vegas and plans to continue expanding his brands across the Southwest.
Connect with Ken Goodrich on…
Website: https://www.goettl.com/
LinkedIn: https://www.linkedin.com/in/kenneth-d-goodrich-ba580427/
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