What EXACTLY to say at the beginning of a sales or service call
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In this episode, we talked about first impressions, client communication, gratitude...
Show notes
Introducing the topic of first impressions. [3:43]
Nate and Brian discuss the quote of the week. [4:03]
Highlighting the review of the week. [12:27]
Meeting Mr. First Impression. [13:29]
How to create a positive first impression. [14:14]
Upfront contracts, time commitment, and scope of work. [15:11]
Managing client anxiety and understanding the shared process. [24:36]
Practical steps for managing on-site service calls with unpredictable situations. [34:58]
The best respectful communication techniques. [40:00]
Why confidence is key in customer interactions. [57:41]
Setting the right expectations for home service calls. [1:03:19]
Building trust through active listening. [1:13:04]
Overcoming objections by showing how your service aids clients. [1:16:26]
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Freedom Event 2024 USE Discount Code WNDFreedom2024
Never Split the Difference by Chris Voss
Seven Habits of Highly Effective People by Stephen Covey