Choosing the Right Words and Phrases to Enhance Your Service and Sales Outcomes! with Doug Wyatt
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Doug Wyatt is the Founder and CEO of Synergy Learning Systems, a company that delivers the most comprehensive and powerful customized training solutions available today, for both individuals and organizations.
In part 2 of our conversation with Doug, we talked about effective communication, persuasion, sales interactions...
Show notes
Re-introducing Doug Wyatt. [2:46]
Nate and Brian discuss the quote of the week. [4:06]
Highlighting the review of the week. [14:25]
Doug talks about the previous episode and this episode’s topic. [18:28]
From door-to-door sales to owning a company. [27:57]
Effective communication skills vs technical skills. [32:50]
Setting ground rules and the best mindset. [34:14]
The importance of choosing the right words and phrases. [48:09]
Doug talks about RARE listening sequences. [1:01:41]
The concept of generalization and transition statements. [1:06:44]
Discussing the seven principles of persuasion. [1:15:06]
Role play and practical applications. [1:24:59]
Resources And People Mentioned:
Facebook: Waste No Day!
YouTube: WASTE NO DAY
7 Habits of Highly Effective People by Stephen Covey
Seven Principles of Persuasion by Robert Cialdini