Create Instant Credibility to Earn Client Trust on Every Call! With Eddie Wells
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Eddie Wells is a combat veteran who developed leadership skills during his time in the U.S. Army. He worked his way up from an electrician apprentice to a branch manager, leading teams to record revenue and profits. As Vice President of One Hour Heating and Air Conditioning’s HVAC division, Eddie has driven business growth through mergers, acquisitions, and market expansion.
In this episode, we talked about mental preparation, payment plans, review requests, professional closing...
Show notes
Introducing Eddie Wells. [2:29]
Nate and Brian discuss the quote of the week. [3:08]
Highlighting the review of the week. [16:57]
Eddie talks about his career in the home services. [21:23]
The importance of process consistency. [25:45]
How to start the day right. [28:18]
Mental end zone preparations. [33:47]
Observations before entering homes. [44:21]
Strategies for establishing rapport at the door. [47:53]
Building more trust and credibility with customers. [51:38]
Offering multiple options and solutions based on budgets. [55:02]
The importance of “Must Do” actions. [58:39]
Why you should bring proof of issues to justify recommendations. [1:02:03]
Consistent processes for long-term success. [1:10:32]
Financing and payment options for customers. [1:11:58]
Closing out the call professionally. [1:14:27]
Increasing reputation through meaningful reviews. [1:15:20]
How to reach Eddie. [1:22:00]
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