Drive Technician Performance and Profits with Remote Coaching! with Sebastian Jimenez and John Whitfield
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Sebastian Jimenez is the CEO of Rilla, a leading speech analytics software tool for outside sales and service. John Whitfield is an expert Rilla user in the home services industry.
In this episode, we talked about artificial intelligence, sales coaching, remote coaching, sentiment analysis...
Show notes
Introducing Sebastian Jimenez and John Whitfield. [0:59]
Nate and Brian discuss the quote of the week. [1:39]
Highlighting the review of the week. [9:09]
The purpose of virtual ride-along softwares in home services. [19:39]
The benefits of listening carefully to top performers. [24:12]
Practical uses of AI for call analysis. [19:39]
How to coach high performers with real data. [23:13]
Data-driven coaching and effective sales practices. [34:43]
Providing real-time feedback through comments. [36:20]
Discussing the future of real-time coaching. [38:41]
Other available resources for technicians. [54:44]
Correlation between time and higher average tickets. [56:59]
Using technology for handling customer complaints. [59:22]
The positive impact of advanced AI analysis on home services. [1:03:29]
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